Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Nino ("we", "us", or "our") governing your access to and use of the Nino desktop application and any associated web services (collectively, the "Service"). By installing, activating, or using any part of the Service, you confirm that you are at least 18 years of age, that you have read and understood these Terms, and that you agree to be bound by them.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to both you as an individual and the entity you represent.

We may update these Terms from time to time. We will notify you of material changes through the application or by email at least 14 days before they take effect. Continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.

Nino operates in two modes. In Tutor mode, Nino captures a screenshot of your active screen at the moment you press and hold the configured hotkey. That screenshot is transmitted through our secure proxy to an AI language model, which generates a contextual response. The screenshot exists in memory only for the duration of the request and is not written to disk or retained on our servers after the response is delivered.

In Agent mode, Nino accepts spoken or typed instructions and executes deterministic local tasks on your behalf. These tasks may include reading or writing files in directories you specify, opening or closing applications, interacting with a browser window, running constrained PowerShell commands, and performing web searches. Before executing any action that cannot be undone, Nino presents a confirmation step. No action in Agent mode runs without your explicit trigger.

Nino does not monitor your screen continuously, does not run background surveillance of any kind, and does not perform any action outside of a session you have initiated by holding the hotkey or submitting a task. You are in control at all times. You may stop, cancel, or uninstall the application at any point.

You agree to use the Service only for lawful purposes and in accordance with these Terms. In particular, you agree that you will not use Nino to access any computer system, file, or network resource that you do not have authorisation to access; to automate harassment, spam, or any form of unwanted communication; to circumvent security controls on any system; to perform any action that violates applicable law or third-party rights; or to attempt to reverse-engineer, decompile, or extract the source code of the Service.

Because Nino can execute real, consequential actions on your machine, including moving or deleting files and running shell commands, you bear responsibility for reviewing any proposed action before confirming it. We strongly recommend that you read task summaries and confirmation prompts carefully, particularly for operations involving file deletion, system configuration, or bulk changes. You accept full responsibility for the outcome of any action you authorise Nino to perform.

You are also responsible for maintaining the security of your device. If you share your machine with other users, ensure that your Nino session is not accessible to individuals who should not be able to initiate tasks on your behalf.

Nino relies on third-party AI language models, including DeepSeek and OpenAI GPT, to generate responses and plan task execution. These models are probabilistic systems. They can and do produce outputs that are factually incorrect, contextually misaligned, or otherwise unsuitable for a given situation. The fact that Nino presents a response with apparent confidence does not mean the response is accurate or complete.

You should not rely on Nino as a sole or authoritative source for any decision involving medical, legal, financial, safety-critical, or otherwise high-stakes subject matter. In all such cases, verify AI-generated content independently through qualified professionals or primary sources before acting on it.

We are not liable for any loss, harm, or liability arising from your reliance on AI-generated output without independent verification. The Service is a productivity tool, not a substitute for professional advice or human judgment.

The Free plan provides access to Nino with a monthly compute-token allowance as described on the pricing page. No credit card is required to use the Free plan. When your monthly token allowance is exhausted, Nino will not process further AI requests until the allowance resets at the start of the next calendar month.

Paid plans (Pro and Max) provide higher monthly token allowances and additional parallel task capacity. Subscriptions are billed in advance on a monthly basis through our payment provider, Polar. By subscribing, you authorise Polar to charge your payment method on a recurring basis until you cancel. Subscription fees are stated in US dollars. Where displayed, Indian Rupee pricing is indicative and may vary with exchange rates at the time of billing.

You may cancel your subscription at any time from the billing section of your dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to your paid plan features until that date and will not be charged again thereafter. We reserve the right to adjust subscription prices with at least 30 days prior notice. Continued use of a paid plan after a price change constitutes acceptance of the new pricing.

When you use Tutor mode, your screenshot is transmitted over an encrypted connection through our Cloudflare worker proxy to the relevant AI provider for a single inference request. We do not store, log, or retain screenshot content on our infrastructure beyond what is necessary for that single transmission. AI providers may retain data in accordance with their own privacy policies, as described in our Privacy Policy.

When you use voice input, your audio is streamed over an encrypted WebSocket connection to AssemblyAI using a short-lived token. The token expires immediately after the turn ends. We do not store audio recordings, and we do not have access to the raw audio stream.

Task metadata such as task type, timing, and completion status may be synchronised to your account if you have linked the desktop application to a Nino account. This metadata does not include screenshot images, audio, file contents, or the text of AI responses. For a comprehensive description of all data we collect, process, and retain, please refer to our Privacy Policy.

All rights, title, and interest in and to the Service, including the desktop application, worker infrastructure, web application, and all associated intellectual property, remain exclusively with us. Nothing in these Terms transfers any ownership interest to you.

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Nino desktop application on Windows devices that you own or control, solely for your personal or internal business purposes. This licence does not include the right to sublicense, distribute, sell, resell, or create derivative works of the Service.

You retain all ownership rights in content you create using the Service, including files, documents, and spreadsheets produced through Agent mode tasks. We claim no licence or ownership over your personal data or task outputs.

The core desktop application runs on your local machine and does not require a network connection to function in basic Tutor mode. However, all AI processing, authentication, subscription management, and certain advanced features require communication with our cloud infrastructure and with third-party service providers. The availability of these features depends on factors outside our direct control.

We may modify, update, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that affect core functionality. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

We do not warrant that the Service will be available without interruption, that it will be free from errors or security vulnerabilities, or that any particular feature will remain available in future releases.

To the maximum extent permitted by applicable law, we exclude all liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or damage to systems arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you for the Service in the 12 calendar months immediately preceding the date on which the claim arises. If you have not paid any fees, our liability shall not exceed USD 10.

Nothing in these Terms excludes or limits our liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the jurisdiction in which Nino is incorporated, without regard to conflict of law principles.

Before initiating any formal dispute resolution, you agree to contact us at support@nino.app and give us a reasonable opportunity to resolve the issue. Most concerns can be resolved quickly through direct communication.

If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with applicable arbitration rules. You and we each waive any right to a jury trial or to participate in a class action with respect to any claim covered by these Terms, to the extent permitted by applicable law.

You may reach us by email at support@nino.app. We respond to all enquiries within two business days. If you believe there is an error in these Terms or a material gap relative to how the Service actually operates, please let us know and we will address it promptly.