We want you to feel confident subscribing. This page explains your cancellation rights, the conditions under which refunds are issued, and how to contact us if something goes wrong.
You may cancel your Pro or Max subscription at any time from the billing section of your dashboard. No forms, no confirmation calls, no deliberate friction.
When you cancel, your subscription remains active until the end of the current billing period. You retain full access to your paid plan features during that time. At the end of the period, your account transitions to the Free plan automatically and no further charges are made to your payment method.
Cancellation is processed immediately upon confirmation. You will receive an email confirmation from Polar, our billing provider. If you do not receive this confirmation within a few minutes of cancelling, contact us at support@nino.app so we can verify that the cancellation was recorded correctly.
Downgrading from a higher-tier paid plan to a lower-tier paid plan follows the same process. The change takes effect at the start of the next billing period. You are not charged the higher price again after downgrading.
If you subscribe to a paid plan and decide within 7 days of your first charge that Nino is not the right fit, you may request a full refund of that first payment.
To request a refund under this policy, email support@nino.app within 7 calendar days of the charge date. Use the subject line "Refund request" and include the email address associated with your Nino account. You do not need to provide a reason, though feedback is always welcome.
We will process your refund within 2 business days of receiving your request. Refunds are issued to the original payment method. Depending on your bank or card issuer, the funds typically appear in your account within 3 to 5 business days, though in some cases this may take up to 10 business days.
The 7-day refund window applies to the first charge on a new subscription. It does not apply to renewal charges, plan upgrade charges, or charges on a subscription that has previously received a refund under this policy.
Charges beyond the initial 7-day window are generally not refundable. However, we review every request and will issue a refund where there is a clear billing error or technical failure on our part.
If you believe you were charged in error, for example if you were charged after cancelling, charged the wrong amount, or charged for a plan you did not select, contact us at support@nino.app with your account email and a brief description of the issue. We will investigate and, where an error is confirmed, issue a prompt refund.
We also consider requests made outside the refund window in cases of serious extenuating circumstances, such as extended service unavailability that prevented you from using the product during a billing period. Contact us and explain the situation. We will assess each case on its merits and respond within 3 business days.
Forgetting to cancel before a renewal charge, changing your mind after extended use, or dissatisfaction with a feature that was documented at the time of purchase are not grounds for a refund under this section. If you are unsure whether a plan suits your needs, we encourage you to start on the Free plan before subscribing.
The Free plan has no associated charge. There is nothing to refund and no cancellation required.
You may use the Free plan indefinitely at no cost. If you wish to stop using Nino entirely, you may simply uninstall the application. No further action is required.
All refunds are processed through Polar, our billing provider, back to the original payment method.
We do not issue refunds by cheque, bank transfer, or to a payment method different from the one used for the original charge. If the payment method is no longer available (for example, a card has expired or been replaced), contact us and we will work with Polar to find an alternative resolution.
In some jurisdictions, you may have statutory rights to a refund that exceed the terms described here. Nothing in this policy is intended to limit or override any rights you have under applicable consumer protection law.
For any billing or refund enquiry, please email us directly.
Email: support@nino.app. Include your account email address and a brief description of the issue. We respond to all billing enquiries within 2 business days.
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